Frequently Asked Questions (FAQ)

  1. What is the minimum age to order wine from Bela Criola?
    You must be 18 years or older to place an order. Upon delivery, you may be asked to show valid identification.
  2. What are the shipping costs?
    Shipping costs are automatically calculated at checkout. For orders above a certain amount, shipping within the Netherlands is free.
  3. How long will it take to receive my wine?
    • Within the Netherlands: 2–5 working days
    • International (e.g., Cape Verde): 7–14 working days depending on the destination
  4. Can I return my order?
    Yes, as long as the wine bottle is unopened, undamaged, and in its original packaging. Returns must be reported within 14 days.
  5. My order arrived damaged. What should I do?
    Please contact us within 48 hours and send clear photos of the damage. We will work with you to find a suitable solution.
  6. What types of wine do you sell?
    We offer red wine, dry white wine, and a semi-sweet sparkling wine (Txam Celebra), each with a unique character and rooted in Cape Verdean heritage.
  7. Can I place a large order for events, hospitality, or resale?
    Absolutely! Please contact us for a custom quote at info@bela-criola.com.
  8. How can I stay informed about promotions and new products?
    Subscribe to our newsletter or follow us on Instagram and Facebook.
  9. How can I contact you with questions or complaints?
    Send an email to info@bela-criola.com or call us at [phone number]. We’re happy to help.
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